Shipping & Refund Policy

We offer fast and reliable 5-14 day shipping worldwide. Shop with us today and enjoy timely delivery of your order.

RETURNS/REFUND POLICY:

You have 15 days to return your order to receive a refund or replacement according to the policy below.  If you wish to return for any reason within 15 days, please email hear@minpup.co  to begin the process. To qualify for this full refund, you must make sure your order is unopened, unused, in perfect sellable condition. All refunds will be subject to a 20% restocking fee. If it does not meet these requirements, we will not accept the return and it will not be refunded. Any refusals of delivery will not be refunded and must follow our return process stated here.

1. You will be responsible for any costs associated with returning the item to us such as shipping costs. 
2. We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to incorrect variants ordered, incorrect address/info at checkout, change of mind.
3. To initiate your return, please email hear@minpup.com with your order number. We will provide additional instructions which includes our warehouse address. All returns must be initiated via email to qualify for a refund. Failure to do so will result in your return being lost or delivered to an incorrect address. Orders shipped back to the address on the shipping label will not qualify for a refund unless confirmed by our returns team via email.
4. If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at hear@minpup.com with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.
5. Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy. It may take up to 7 business days to show up depending on which bank/service you've used.
6. Return requests for orders and received delivered after 15 days will be politically declined. 

Exchange request 

We do not accept exchanges at this time.

PROCESSING TIME

The order processing time is 1-2 business day(s). Processing includes checking, packing, and sending your orders to the post office. After all these procedures, the tracking number will be provided to you via email. 

PLEASE NOTE:
- Shipping times are not under our control and cannot be guaranteed.
- Tracking info can take 3-5 business days to update even after your order has already been shipped.
- It is not uncommon for carriers to mark your order "delivered" before it is in your mailbox. Please allow an additional 2 business days to receive your package.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers. 

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.